Cancellations & Refunds
You can cancel your order free of charge any time before it ships (see the exceptions for custom and made-to-order items below). To cancel, email support@bathsupplypros.com or call (855) 640-2284 or (862) 420-9805 as soon as possible so we can refund you in full before your order leaves the warehouse.
Custom and Made-to-Order Items (Final Sale)
Custom and made-to-order products are built specifically for your order, so they cannot be canceled, returned or refunded once production starts. This includes Atlantis Whirlpool and Meditub bathtubs and bathtubs ordered with air jets or a drilled overflow. These items are marked "Final Sale" on the product page. If you're not sure whether an item is made to order, please contact us before ordering. Defects are still covered by the manufacturer's warranty.
Returns
Refused Deliveries
A delivery you refuse is treated as a return. The return freight cost and the restocking fee (25%, or 50% for steam generators) are deducted from your refund, along with the original shipping cost if your order shipped free. This doesn't apply if you refuse a damaged delivery after checking with us first; see "Damaged or Incorrect Items" below.
Exchanges
If you'd like to exchange an item, contact us. As with returns, the customer is responsible for shipping costs in both directions.
Damaged or Incorrect Items
Please inspect your delivery when it arrives, before you sign for it. If you see any damage, write it on the delivery receipt before you sign; if you can't check everything while the driver is there, also write "subject to inspection." Please call us at (855) 640-2284 before refusing a delivery, and we'll tell you whether to refuse it or accept it. If you can't reach us, accept the delivery with the damage written on the receipt. Whether you accept or refuse it, or if no signature was required, send photos of the damage, the box, the shipping label and the signed delivery receipt, with a short description, to support@bathsupplypros.com within 24 hours of delivery, and keep the item and all its packaging until we tell you what to do. We'll file the freight claim for you. If your item arrived damaged or we sent the wrong item, we'll send a replacement or give you a full refund at no cost to you, including return shipping.
Orders That Never Arrive or Arrive Incomplete
If your order hasn't arrived 5 business days after its estimated delivery date, or it arrives with an item or box missing (please tell us within 24 hours of delivery), contact us at support@bathsupplypros.com or (855) 640-2284 or (862) 420-9805. We'll open a claim with the carrier and send the missing item or a replacement, or give you a full refund, at no cost to you.
Warranty
Warranties are provided by the manufacturer and vary by brand; see each product page for the details. We're happy to help you file a warranty claim.
Delivery Estimates
Shipping and delivery times shown on product pages are estimates from our suppliers and carriers and can change. If your order is running late, please contact us and we'll check on it right away.
Questions or Problems
If anything goes wrong with your order, please contact us first. We'll work with you to resolve it.
Contact Information
Bath Supply Pros, operated by K&J Innovations LLC, 29 Hidden Valley Drive, Newark, DE 19711
Email: support@bathsupplypros.com
Phone: (855) 640-2284 or (862) 420-9805
Customer Service Hours: Mon-Fri 9am-5pm EST
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