About Bath Supply Pros
Who is Bath Supply Pros?
Bath Supply Pros is a specialty online retailer offering premium bathroom fixtures, vanities, bathtubs, shower systems, faucets, toilets, and other bathroom renovation products. We partner with leading manufacturers to provide high-quality products for homeowners, contractors, designers, and commercial projects.
Are you an authorized dealer for the brands you sell?
Yes. Bath Supply Pros only works with reputable manufacturers and authorized distribution channels. All products are genuine and include applicable manufacturer warranties and support.
Privacy & Security
Is my personal information secure?
Yes. Our website uses SSL encryption and secure payment processing technology to protect your personal and payment information during checkout.
Do you share or sell customer information?
No. We never sell customer information to third parties. Please review our Privacy Policy for complete details.
Before You Order
What should I know before placing an order?
Please review product specifications, dimensions, finishes, and estimated lead times before placing your order. Many bathroom products are special-order or made-to-order items and may have extended lead times.
How can I confirm product availability?
Most inventory information is updated regularly. If an item becomes unavailable after purchase, our team will contact you promptly with alternative options or a refund.
Do you offer volume discounts?
Yes. We offer special pricing for contractors, builders, designers, property managers, and large renovation projects. Contact us for a custom quote.
Payment Methods
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
Do you accept ACH, wire transfers, or checks?
Yes. For larger orders, ACH and wire transfer payments may be available. Contact our support team before placing your order.
Financing
Do you offer financing?
Qualified customers may be eligible for financing options through Shop Pay Installments or other financing partners available during checkout.
Quotes & Bulk Orders
Can I request a custom quote?
Absolutely. If you're ordering multiple products or managing a renovation project, contact us for a personalized quote.
Do you offer contractor or designer discounts?
Yes. We regularly work with contractors, builders, architects, interior designers, and commercial buyers. Contact us to discuss project pricing.
Taxes
Do you charge sales tax?
Sales tax is collected where required by law based on the shipping destination and applicable state regulations.
How do I submit a tax-exempt certificate?
Please email your tax exemption documentation to our customer service team before placing your order so we can review and apply the exemption when applicable.
Shipping & Delivery
What happens after I place my order?
You will receive an order confirmation email immediately after checkout. Once your order ships, you will receive a second email containing tracking information.
Do you offer free shipping?
Many products include free shipping within the continental United States. Any shipping charges or special delivery requirements will be displayed on the product page or during checkout.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number and tracking link via email.
How long does it take to process and ship an order?
In-stock items typically ship within 3–5 business days after payment processing. Special-order and made-to-order items may require additional production time.
Why are some products delayed?
Delays may occur due to manufacturer production schedules, inventory shortages, freight carrier issues, or seasonal demand.
Can you guarantee delivery dates?
While we provide estimated delivery timelines, exact delivery dates cannot be guaranteed due to factors outside our control.
Do you ship outside the continental United States?
Shipping availability varies by product and destination. Contact us for custom shipping quotes to Alaska, Hawaii, Puerto Rico, Canada, or international locations.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. Return eligibility depends on the manufacturer's return policy and product category.
Many custom, made-to-order, clearance, and special-order products are non-returnable.
Please review our Return Policy before purchasing.
How do I start a return?
To request a return, please contact our support team with:
- Order number
- Product information
- Reason for return
All returns require prior authorization.
Do you charge restocking fees?
Some manufacturers may charge restocking fees ranging from 10% to 30%, depending on the product and supplier.
What if my item arrives damaged?
Please inspect your shipment immediately upon delivery.
If damage is discovered:
- Take photos of the packaging and product.
- Keep all original packaging.
- Contact us within 24 hours of delivery.
Our team will assist with filing a claim and arranging replacement parts or products when applicable.
Can I exchange a product?
Exchanges may be available for eligible products in new, unused condition. Contact customer service for assistance.
Order Changes & Cancellations
Can I cancel my order?
If your order has not entered production or shipped, cancellation may be possible. Contact us immediately if you need to make changes.
What happens if I cancel after shipment?
Orders canceled after shipment are treated as returns and may be subject to return shipping charges and manufacturer restocking fees.
What if I refuse delivery?
Refused shipments may incur return freight costs, restocking fees, and handling charges that will be deducted from any eligible refund.
After You Order
How will I know when my order ships?
You will receive a shipment confirmation email containing tracking information once your order leaves the warehouse.
What should I do after receiving my order?
Inspect all products immediately and report any shipping damage, defects, or missing items as soon as possible.
What if parts are missing?
Contact our support team with photos and your order information. We will work with the manufacturer to provide replacement parts when necessary.
Product Information & Installation
Do you offer installation services?
Bath Supply Pros does not provide installation services directly. We recommend using a licensed contractor or plumber for installation.
Where can I find installation manuals?
Most product pages include specification sheets, installation guides, and manufacturer documentation when available.
How do I know if a product is right for my project?
Our customer service team is available to answer questions about sizing, compatibility, specifications, and product recommendations.
Warranty
Do your products include a warranty?
Yes. Most products sold by Bath Supply Pros include the original manufacturer's warranty.
How do I submit a warranty claim?
Please email our support team with:
- Order number
- Description of the issue
- Photos or videos showing the problem
We will coordinate directly with the manufacturer to help process your warranty request.
Still Need Help?
Bath Supply Pros
Live Chat Support: Bottom-right corner of the website
Phone: (862) 420-9805
Email: support@bathsupplypros.com
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Leave a Message: If our live chat team is unavailable, leave a message through the chat widget and we'll respond as quickly as possible by email or phone.