About Bath Supply Pros
Who is Bath Supply Pros?
Bath Supply Pros is an online retailer of bathroom vanities, bathtubs, shower systems, faucets, toilets and other bathroom renovation products. We sell products from brands such as Magnus Home Products, Laviva, Anzzi, Atlantis Whirlpool and Nantucket Sinks to homeowners, contractors, designers and commercial projects.
Where do your products come from?
Every product ships to you directly from the manufacturer or from its distributor. Products include the manufacturer's warranty where the manufacturer offers one.
Privacy & Security
Is my personal information secure?
Yes. Our website uses SSL encryption and secure payment processing technology to protect your personal and payment information during checkout.
Do you share or sell customer information?
We don't sell customer information for money. We share some information with service providers and advertising partners, as our Privacy Policy explains, and you can opt out of sharing for targeted advertising there.
Before You Order
What should I know before placing an order?
Please review product specifications, dimensions, finishes, and estimated lead times before placing your order. Some products are made to order (Atlantis Whirlpool and Meditub bathtubs) and take longer to ship; the lead time is shown on the product page.
How can I confirm product availability?
Most inventory information is updated regularly. If an item becomes unavailable after purchase, our team will contact you promptly with alternative options or a refund.
Do you offer pricing for large or multi-item orders?
Yes. Through our Trade & Pro Program we quote project pricing for contractors, builders, designers, property managers and large renovation projects with multiple items. Single-item purchases are at our listed website price. Contact us for a custom quote.
Payment Methods
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- PayPal
- Venmo
- Apple Pay
- Google Pay
- Shop Pay
- USDC
Do you accept ACH or wire transfers?
For larger orders, ACH and wire transfer payments may be available. Contact our support team before placing your order.
Financing
Do you offer financing?
Qualified customers may be eligible for financing options through Shop Pay Installments or other financing partners available during checkout.
Quotes & Bulk Orders
Can I request a custom quote?
Absolutely. If you're ordering multiple products or managing a renovation project, contact us for a personalized quote.
Do you work with contractors and designers?
Yes. We regularly work with contractors, builders, architects, interior designers, and commercial buyers through our Trade & Pro Program. Contact us for a project quote.
Taxes
Do you charge sales tax?
Sales tax is collected where required by law based on the shipping destination and applicable state regulations.
How do I submit a tax-exempt certificate?
Please email your tax exemption documentation to our customer service team before placing your order so we can review and apply the exemption when applicable.
Shipping & Delivery
What happens after I place my order?
You will receive an order confirmation email immediately after checkout. Once your order ships, you will receive a second email containing tracking information.
Do you offer free shipping?
Free shipping on orders of $1,500+. The rules depend on the brand and are listed on our Shipping Policy page. Any shipping charges or special delivery requirements will be displayed on the product page or during checkout.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number and tracking link via email.
How long does it take to process and ship an order?
In-stock items typically ship within 3–5 business days after payment processing. Special-order and made-to-order items may require additional production time.
Why are some products delayed?
Delays may occur due to manufacturer production schedules, inventory shortages, freight carrier issues, or seasonal demand.
Can you guarantee delivery dates?
While we provide estimated delivery timelines, exact delivery dates cannot be guaranteed due to factors outside our control.
Do you ship outside the continental United States?
We ship within the contiguous United States (the lower 48 states and Washington, D.C.); we don't ship to Canada or other countries. For Alaska, Hawaii and U.S. territories, please contact us before ordering and we will confirm whether the item can ship to you and what the shipping would cost. Checkout shows whether an item can ship to your address before you pay.
Returns & Exchanges
What is your return policy?
You have 30 days from delivery to start a return. Items must be unused and in the original packaging, all returns need prior authorization, and the customer pays return shipping unless the item arrived damaged or we sent the wrong item.
Returns carry a 25% restocking fee (50% for steam generators). Custom and made-to-order items are final sale: Atlantis Whirlpool and Meditub bathtubs, and bathtubs ordered with the air-jet option.
See our Refund Policy for the full details.
How do I start a return?
To request a return, please contact our support team with:
- Order number
- Product information
- Reason for return
All returns require prior authorization.
Do you charge restocking fees?
Yes. Returns carry a 25% restocking fee, or 50% for steam generators. Custom and made-to-order items are final sale. See our Refund Policy for details.
What if my item arrives damaged?
Please inspect your delivery when it arrives, before you sign for it. If you see any damage, write it on the delivery receipt before you sign; if you can't check everything while the driver is there, also write "subject to inspection." Please call us at (855) 640-2284 before refusing a delivery, and we'll tell you whether to refuse it or accept it. If you can't reach us, accept the delivery with the damage written on the receipt. Whether you accept or refuse it, or if no signature was required, send photos of the damage, the box, the shipping label and the signed delivery receipt, with a short description, to support@bathsupplypros.com within 24 hours of delivery, and keep the item and all its packaging until we tell you what to do. We'll file the freight claim for you. If your item arrived damaged or we sent the wrong item, we'll send a replacement or give you a full refund at no cost to you, including return shipping.
Can I exchange a product?
Exchanges may be available for eligible products in new, unused condition. Contact customer service for assistance.
Order Changes & Cancellations
Can I cancel my order?
You can cancel free of charge any time before your order ships. Custom and made-to-order items (Atlantis Whirlpool, Meditub, and bathtubs ordered with the air-jet option) are final sale and can't be canceled once production starts. Contact us immediately if you need to make changes.
What happens if I cancel after shipment?
An order canceled after it ships is treated as a return: the customer pays return shipping, and the restocking fee applies (25%, or 50% for steam generators).
What if I refuse delivery?
A refused delivery is treated as a return: the return freight cost and the restocking fee (25%, or 50% for steam generators) are deducted from your refund, along with the original shipping cost if your order shipped free. This does not apply to a delivery you refuse because of damage after checking with us first; see "What if my item arrives damaged?" above.
After You Order
How will I know when my order ships?
You will receive a shipment confirmation email containing tracking information once your order leaves the warehouse.
What should I do after receiving my order?
Inspect all products when they arrive. Please tell us about any shipping damage, or a missing item or box, within 24 hours of delivery (see "What if my item arrives damaged?" above), and about any defects as soon as possible.
What if parts are missing?
Contact our support team with photos and your order information. We will work with the manufacturer to provide replacement parts when necessary.
Product Information & Installation
Do you offer installation services?
Bath Supply Pros does not provide installation services directly. We recommend using a licensed contractor or plumber for installation.
Where can I find installation manuals?
Most product pages include specification sheets, installation guides, and manufacturer documentation when available.
How do I know if a product is right for my project?
Our customer service team is available to answer questions about sizing, compatibility, specifications, and product recommendations.
Warranty
Do your products include a warranty?
Yes. Most products sold by Bath Supply Pros include the original manufacturer's warranty.
How do I submit a warranty claim?
Please email our support team with:
- Order number
- Description of the issue
- Photos or videos showing the problem
We will coordinate directly with the manufacturer to help process your warranty request.
Still Need Help?
Bath Supply Pros
Live Chat Support: Bottom-right corner of the website
Phone: (855) 640-2284 or (862) 420-9805
Email: support@bathsupplypros.com
Customer Service Hours: Mon-Fri 9am-5pm EST
Leave a Message: If our live chat team is unavailable, leave a message through the chat widget and we'll respond as quickly as possible by email or phone.