We’ll keep you updated every step of the way, whether your item ships immediately or is custom-made by one of our trusted manufacturers.
If you need to check the status of your order, please contact our customer support team with your order number, and we’ll be happy to assist you.
In-Stock Items
If your item is in stock, it will typically ship within 3-5 business days after your payment has been processed. Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can monitor your delivery in real time.
Delays
Occasionally, delays may occur due to circumstances beyond our control, including manufacturer production issues, inventory shortages, carrier delays, or seasonal demand. If this happens, we will notify you as soon as possible with the latest available information.
At Bath Supply Pros, we believe in transparency and proactive communication. Our team will keep you informed throughout the process so you always know the status of your order.
Thank you for your patience and trust.
Made-to-Order & Special-Order Items
Many of our products are made to order, custom-built, or shipped directly from the manufacturer. These items may require additional production time before shipping.
Estimated lead times are displayed on each product page whenever available. Lead times can vary by manufacturer and product type and may range from 2 to 10 weeks or longer for certain custom items.
Please review the estimated lead time carefully before placing your order. Once your item ships, you’ll receive tracking information via email.
Tracking & Notifications
After your order ships, you will receive an email containing your tracking number and carrier information.
You can use the tracking link provided in the email to view:
- Current shipment status
- Estimated delivery date
- Carrier tracking updates
- Delivery confirmation
Please note that tracking information may take up to 24–48 hours to become active after the shipment notification is sent.
Questions?
Business Name
Bath Supply Pros
Live Chat Support
Use the live chat feature located in the bottom-right corner of our website.
Phone
(862) 420-9805
Leave a Message
If our live chat representatives are unavailable, you can leave a message through the chat widget. Your inquiry will be forwarded to our support team, and we will respond by email or phone as soon as possible.
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM EST
We appreciate your business and look forward to helping you create the perfect bathroom.